FAQs

Can I CHANGE or CANCEL my order?

We are over-the-moon excited when a new order comes in, and we get started right away!

If you need to request a change, it is important that you Contact Us as soon as possible (within one hour of purchase), so we can take a look at how we can help.

*We might be able to cancel if design or production has not been started on your order.*

What SIZE should I get?

Great question! Don’t use product photos to judge. – These typically show large sizes.

Step 1:   See Material and Size options in product menu. Carefully measure and mark a size on your wall with blue painters tape, to step back and see that size in your space!

Step 2:   Choose from product options, and order responsibly. We cannot spot ordering mistakes, and we are unable to make changes once an order is in progress.

Need a Different Size, not shown in product listing?

We can make different sizes, case-by-case, depending on the design and material. Before placing your order, Contact Us with the exact product from our shop, the material you’re wanting (Canvas, Wood or Metal), and your dimensions (in whole inches). Tell us whether you’re wanting the sign oriented landscape, or portrait. We will let you know if we can make that size.

Is this a CANVAS sign? It looks so real!

Our Canvas is gallery-wrapped, museum quality art, handmade in our USA family workshops. Our canvas signs are beautiful, lightweight, and easy to hang!

See each Product Specification for more information.

Our all-original, copyright-registered artwork is carefully designed to resemble authentic, rustic, antiqued materials, for vintage charm with modern farmhouse style! (We also make modern, minimalist styles.)

In addition to Canvas, we offer Wood and Metal signs in various sizes and designs.

Is this Canvas sign FRAMED? (the picture appears to have a frame)

Some Canvas styles display the appearance of a framed sign — The front and sides are NOT framed, although these unique designs provide the artistic illusion of framing, without the added weight!

Do you offer FRAMING?

YES!! We make stunning floating frames for our Canvas signs available in several colors! Click here to see framing options and add a floating frame to your current order. (For current Canvas sign orders only; frames cannot be sold separately.)

Can your Canvas signs be hung OUTDOORS? – Do you make Outdoor products?

Our Canvas signs are very durable and generally work well in outdoor covered areas that are protected from rain. As long as they don’t get wet, they hold up just fine!

We also make beautiful Indoor/Outdoor Metal signs in various sizes and designs.

Can I see a PROOF of my Personalized or Custom design?

YES! Proofs will be sent by email from RockstarSupport@toefishart.com.

Fast response from you keeps your order on track. Delayed reply (24+ hours after proof is sent) may cause delays for which we are not responsible. Please review proofs on a screen larger than a cell phone, if possible.

If we do not hear back from you within 24 hours of when your proof is sent, we will continue making your sign exactly like your proof.

We do not create proofs before purchase. We spend considerable resources designing proofs, and unfortunately we cannot provide these services free of charge.

Please Contact Us before placing your order with any questions or requests.

Need help with PERSONALIZATION, or have a CUSTOM request?

See instructions under each personalization field in the product listing.

For additional questions or changes, Contact Us before placing your order. After we’ve worked through and agreed on all details with you, leave notes in your order (on the checkout page), so it will be flagged as custom.

We accept custom requests on a case-by-case basis, after careful consideration and as our workload allows. Although just about anything could be made, that’s not how we roll at ToeFishArt. – We want your artwork to be SUPERB!

Note that some custom requests may require additional design fees and time to complete.

Want different COLOR, STYLE or MATERIAL options?

Options vary by design. We are able to adjust the colors of most lettering and backgrounds.

We are able to “swap” many background and lettering color styles. – If you see a sign you like, but want a color scheme from a different sign in our shop, let us know, and we’ll tell you what can be done!

Want it less Rustic? – More Modern or Minimalist? Many designs can be adjusted to remove some (but perhaps not all) of the rustic details.

Fonts can be tricky. We spend countless hours perfecting our original designs with just the right fonts and hand-lettering that meets the pleasure of our artist’s eye. We typically cannot use different fonts in our designs.

See a Canvas design you like, but want it in Wood or Metal instead? We are able to make certain sizes and designs in Wood or Metal.

Note that some custom requests may require additional design fees and time to complete.

Contact Us before placing your order with any questions or requests.

How do I HANG my sign?

ToeFishArt signs are delivered ready for your wall!

Canvas signs can be hung directly from the top support bar, or from the sawtooth hangers installed on the sign. Our canvas signs are beautifully made and sturdy, yet lightweight and easy to handle and hang. Many sizes can be held by push-pins, command strips or small nails, depending on the surface of your wall.

Wood signs can be hung from the pre-installed wire hanger for most sizes, or directly from the frame itself (for the smallest sizes).

Metal signs can be hung from the pre-installed floating frame using wide-head screws to support the sign and “catch” the frame lip. Depending on your unique hanging surface and location, we’ve found that this outdoor-rated “Velcro” product, when applied along the entire length of all four sides (in addition to the screws), can assist with holding your sign in place for breezy conditions, uneven wall surfaces, and even to prevent signs from being bumped off the wall by people, pets, swinging doors, etc.: VELCRO Brand Extreme Outdoor Heavy Duty 15 lb.

Do you offer DIGITAL DOWNLOADS?

Short answer: No. Our legal team strictly forbids us from sharing our Copyright-Registered designs files, in any form. Therefore, we do not offer digital downloads or stencils, and we never divulge the details of our Original, Copyrighted artwork.

How much TIME will my order take?

– View estimated delivery dates and shipping options at checkout.

Delivery estimates are approximate, not guaranteed, as shipping carrier issues may occur which are beyond our control.

– All items are handmade to-order. We do not stock ready-to-ship inventory.

– Items that are not personalized or customized do not require design. Production will typically be started within one hour of purchase.

– For personalized/custom items, we will design a proof image for review. Proofs will be sent by email from RockstarSupport@toefishart.com.

– In-transit shipping times vary depending on location, item and carrier.

– Expedited production and shipping options may be available at checkout, depending on item and ship-to location.

Contact Us before placing your order with any questions or requests.

HOW do you ship?

For most orders, we use upgraded UPS shipping. Depending on specific ship-to address location and item, FedEx and other major carriers may be used. Shipping is FREE to you for “Lower 48 States” US delivery!

We also deliver to Hawaii, Alaska, Puerto Rico, Canada and the UK!

Have trouble with certain shipping carriers in your area? Let us know! Please leave an order note (on the checkout page).

Can you ship to a PO BOX?

Short answer: NO. We cannot ship to a PO Box!

We must have a valid Street Address for a residence or business before we complete your item. Your order will be held until we receive valid street address information from you.

If you absolutely must use a PO Box, or if you experience issues with certain Carriers delivering to your address, please Contact Us before ordering to discuss possible options; then, leave a note for us in your order, so that we can flag your order for our team.

CHANGE of Shipping Address?

Contact Us immediately if you need to change the shipping address on your order!

* We need to hear from you within one hour of when you place your order! *

We are not responsible for incorrectly entered addresses. Our Store Policy is that we ship to the address stated on your order. We will do whatever we can to try to help resolve issues; however, we may not be able to change your shipping address depending on the circumstances.

After your order ships, we have no way to change the delivery address, route, schedule or methods used by the shipping carrier.

LOST or DAMAGED package?

Watch your tracking, and Contact Us if you notice problems while your package is traveling. We will try to help, including replacement, if the shipping carrier deems your package lost or damaged in transit before delivery.

If your tracking says “delivered” but you cannot find the package… Please re-check the shipping address on your order. Look all around your house (doors, garage, mailbox, front gate, etc.), and check with neighbors. This actually recovers about 80% of mis-delivered packages!

To make a case with the shipping carrier, we will request an explanation that supports a mis-delivered package claim.

We will try to help, including replacement; however, please note that our resources are limited once your package is in the hands of the shipping carrier. We cannot control routing, schedule or address/delivery issues.

If there is an issue with damage or condition of the item you receive, please Contact Us immediately so we can help! We must hear from you within 7 Days of package delivery date.

You must send photos clearly showing the item damage or problem, including full front and back of the item, the box (including any damage), and the shipping label. Email photos to: RockstarSupport@ToeFishArt.com

We will gladly expedite a replacement for you!

Still have questions?

No worries, just drop us a note! Contact Us