Refunds, Returns & Exchanges
Can I cancel my order?
We are over-the-moon excited when a new order comes in and we get started right away!
*We might be able to cancel and refund if design or production has not been started on your order.*
Contact us promptly with any concerns!
Can I change my order?
If you need to request a change it’s important that you Contact us as soon as possible (within one hour of purchase) so we can see how we can help.
Can I return or exchange my order?
*We do NOT accept returns or exchanges because we never resell our products and we do not stock inventory for sale or resale.* Every customer receives a brand new item individually handmade to-order especially for them.
All sales are final. It is the customer’s responsibility to order carefully and accurately as there is no way for us to detect ordering mistakes. We do not have access to the customer’s shopping cart. We fulfill orders exactly as submitted to us through our website.
Read product specifications and review all product images thoroughly – don’t just glance at the listing photos – and Contact us in advance of ordering with any questions.
Immediately before and after placing your order, recheck all details including: the product you ordered, material, size, color, personalization text or custom notes, and your shipping address. Contact us promptly with any concerns!
How can I report a problem with an item I received?
If there is an issue with damage or quality/condition of your item please Contact us immediately so we can jump in and help! Our team provides fantastic customer service. You must email photos clearly showing the problem areas, full front and back photos of the item, the box (and any damage), and the shipping label.
We will gladly expedite and ship a replacement item to you!
Please note: Posting a Review is not the way to reach our award-winning customer service team. Instead, please message us by contact form, or email and we’ll jump in to help!
Visit our FAQs page for more information and help with shipping issues.
Above all we want you to LOVE your Toe Fish Art! Please contact us prior to leaving a Review to give us the best opportunity to help. Your shopping experience with ToeFishArt is extremely important to us. Thank you so much!
Payment
What payment methods do you accept?
Payment is required when orders are placed. We accept the forms of credit card payment, and PayPal, offered through our website.
Orders will not be scheduled until payment processing is complete.
Orders are handled in the order received (paid) regardless of size or item details.
Design, Production & Shipping
Please visit our FAQs page for detailed information.
Customer Communication
Good Vibes
Our goal is to support a courteous and positive shopping experience for both our customers and our team members. If, at any time, a ToeFishArt team member feels the correspondence between them and the customer has become hostile, harassing or threatening, we reserve the right to cease all further work and communication with that customer, and send any outstanding order(s) as-is or cancel any outstanding order(s) entirely.
Meaningful Effort
The nature of our work depends on clear and timely communication between us and our customers. We pledge to make meaningful effort to reach the customer by normal means available to us. If, at any time, we do not receive a timely response from the customer, or, if responses remain ambiguous after continued effort, we reserve the right to cease all further work and communication with that customer, and send any outstanding order(s) as-is or cancel any outstanding order(s) entirely.